Overview
During my full-time role as a Human Factors Design Engineer at Medtronic, I supported multiple Class II medical devices in the Cardiac Rhythm Management (CRM) area. My work sat at the intersection of usability research, risk analysis, workflow modelling, and interface behaviour design.
I worked across both US and Out-of-US (OUS) programs, worked across multiple time zones and initiated Medtronic India's first-ever formative human factors usability study in the CRM division. I collaborated with clinicians, subject matter experts, system architects, and engineering teams to ensure our products met user needs while aligning with stringent global regulatory expectations.
This case study highlights how I delivered value across research, design, and cross-functional development, despite heavy constraints, limited access to end users, and regulated environments that typically limit creativity.
Feel free to contact me to learn more about my work :)
Recognitions
Engineering Excellence Award
HCD Impact Award Finalist
Roles & Responsibilities
Human Factors & UX: Validation Planning, Verification Planning, Cognitive load analysis, Design Hand-off, Usability Testing (Formative & Summative), Feature Design & Prototyping
Tools Used
Figma
Design Systems
Adobe Suite
Azure DevOps
Confluence
Collaboration
Human Factors Team
Developers
Engineers
Product Owners
Duration
Aug 2023 - present
Leadership & Initiatives
I onboarded 100+ engineers to Figma Dev Mode, enabling a smoother design–development partnership across teams. I mentored interns and new hires, created structured onboarding workflows, and supported evidence-based design adoption through internal talks and data analytics symposium presentations. My work helped elevate design maturity across HFUX and created stronger channels between research, design, and engineering. I have also actively been part of the women in science and engineering team, where we come together to support other women engineers and we have held multiple events to encourage women to participate in innovative projects.
Systems Design & Internal Experience Building
I designed immersive lab experiences, interactive installations, and internal tools that shaped organizational learning and cross-team alignment. This included a career navigation portal recognized by HR and engineering leadership, report component libraries for multiple product lines, and high-fidelity walkthroughs used for executive demos. These systems improved consistency, reduced design debt, and strengthened internal decision-making processes.
Research & Human Factors
I contributed across global formative and summative studies in India, Europe, and ANZ, planning, preparing, and moderating sessions to capture diverse perspectives. I conducted workflow analyses, usability evaluations, user error studies, and applied HF principles to de-risk decision-making in Class II medical devices. My work helped teams identify failure points early and translate insights into safer, more intuitive clinician workflows.
3 Areas of Impact
Learnings
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Working within FDA regulations taught me to design with precision, make defensible decisions, and find innovation through clarity rather than novelty.
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A design only succeeds when systems, engineering, quality, and human factors share the same mental model. Communication often mattered more than the design detailing.
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Catching errors during workflow analysis or formative studies is exponentially more impactful than mitigating them later through documentation.
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In any high-stakes environment, well-structured research, clear rationale, and traceability convinced teams more effectively than polished visuals.
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Creating onboarding flows, component libraries, and internal tools showed me how designs need to be organized to ensure scalability and smoother hand-offs
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Observing clinicians reminded me that users often might not do exactly what they say so observational studies and understanding their workflows within the field helps derive more impactful research results.
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HF and quality documents are not administrative; they are narrative tools that shape how teams understand risk, intent, and decision-making.
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Training engineers, guiding interns, and shaping internal practices taught me how small actions can shift the maturity of an entire team and that leadership does not always need a title.
Highlights
As I grew in Medtronic, I learned more than just designing interfaces, I owe it to my manager and my Human Factors team both in India and the US, who have consistently been supporting me throughout my learning curve.
I led my first global usability testing at this company, and from there its safe to say the rest is history. I will always be grateful for the long coffee talks and late night meetings we have had that drives me to leave things slightly better than they were.
A Huge shoutout to my HFUX team, Thanks a lot for everything.
